What should CIO’s look for in a digital managed services provider?
Today’s CIOs face key challenges around futureproofing, innovating, and the perennial skills shortage. As businesses increasingly adopt a digital-first approach, CIOs need to deliver solutions and services that are future-ready, not stuck in the past, to mitigate the risks of these challenges. For many businesses, this means it’s time to invest in products and partners that align with your vision for what’s next, and that are able and willing to help futureproof your organisation.
For example, in the Logicalis Global CIO Survey 2021-22, 60 per cent of respondents said that IT played a leading role in supporting innovation, while a further 34 per cent said it played a supporting role.* Innovation and futureproofing go hand-in-hand as organisations continue to search for ways to elevate their customer interactions to compete more effectively.
Almost four in five (79 per cent) of CIOs are concerned that their organisation is falling behind competitors because of the pace of changing processes.* This makes innovation even more valuable. When it comes to futureproofing and innovation, CIOs will undoubtedly look for new technologies they can add into their existing stack to streamline processes and uncover efficiencies. However, it’s important to recognise that new tools are not the only solution.
Managed services can help CIOs leverage their existing solutions for maximum value and address the ongoing skills shortage in one shot. Managed services have always been an essential part of the technology landscape, delivering significant value and benefits to the partners that they work with. However, legacy managed services are not fit to service today’s digital ecosystem and won’t always work in harmony with modern technologies. As such, it’s important for savvy CIOs to recognise the value of bringing their managed services with them into the future, and engage with a provider that looks forward, not backward.
Digital managed services today.
A digital-first business needs digital-first solutions. And it needs services underpinning its operations that help it run seamlessly to achieve greater growth and business success. As businesses continue to transform, it’s critical that savvy CIOs look for ways to improve their operations from top to bottom. More than three-quarters (77 per cent) of CIOs are investing more of their day in strategic planning to help the business meet objectives such as better customer engagements.* Furthermore, CIOs are now managing a diverse and complex hybrid IT environment that includes multiple vendors, processes, and data, all of which must be carefully managed. However, this can be challenging for under-resourced IT teams, especially in the face of ongoing skills shortages.
Fortunately, engaging with a digital-first managed IT services provider can overcome these challenges. Working with the right digital managed services partner can deliver significant benefits, including:
What to look for in a digital managed services provider.
Digital managed services providers are becoming digital transformation enablers. There are three key elements to look for from a digital managed IT services provider:
Investing in digital managed services lets you focus more on the things that matter, including your customer experience and business growth, while your managed services provider takes care of the rest. Logicalis has a proven track record as a trusted global digital transformation partner to businesses of all sizes.
To find out how Logicalis can help you futureproof your business with forward-thinking digital managed services, contact the team today.