There’s a lot been written about digital transformation and the technological innovations that enable it, what we see discussed less often is the underpinning need for effective change management.
So, what’s change got to do with it?
We’ve all seen the statistics:
Why does it fail?
Everyone thinks that technology is the answer… the silver bullet.
The fact remains that transformation programs succeed or fail based on people readiness and process, Technology is the enabler, not the driver.
At Thomas Duryea Logicalis (TDL), we have been working with clients to really understand the people aspect of digital transformation, or as one CIO recently told us “the fluffy fuzzy stuff”.
That CIO understood the fluffy fuzzy stuff. More specifically he realised that the transformation he was leading was about people, not technology. Technology was the enabler to transform the organisation – to improve the culture within the organisation and provide the tools to support employees and improve the customer experience – happy employees means happy customers!
Opportunity lost
Picture the scene. Your organisation is doing a new deployment of Laptops and Office365. You now tell them they are “mobile”.
Both Office365 and a laptop are great tools, but if you don’t make the business aware of the functionality of the applications and the efficiencies of mobility, collaboration, secure working and the like, then it’s an opportunity lost.
Change Management is about understanding what the technology is offering and supporting the business to fully utilise and gain advantage of the change taking place. Giving someone a laptop but not providing them with the assistance in showing them how to use it as a remote device, is giving them an expensive desktop (and we’ve seen that as well – people want the latest and greatest Ultrabook, yet they never move from their desks!).
Think about the opportunities to have a remote workforce to work securely and efficiently from anywhere.
The change management is that People and Process element is what makes the technology and efficiency come alive
How do we start?
The basic of basic questions - Does your “Transformation” Strategy align with your IT and Business Strategy?
If the answer is NO, then WHY are you doing it?
Otherwise, let’s proceed to the next set of considerations:
As Architects of Change, TD Logicalis has the experience and approach to help you plan and manage the organisational change management for transformation programs. Whether that’s a digital transformation, branch relocation, or even aligning your IT Strategy with the business and people Strategies. TDL has the experience to integrate the technology with the people through effective change management.
About the author:
Michael Michael is a Strategic Business Improvement and Change specialist with over 20 years’ experience in providing strong leadership and structure across diverse global organisations, industries and operational environments. He has led and delivered large transformational changes in the Automotive, Banking, Construction, IT and Retail sectors, both locally in Australia and Globally.