The world is at the start of a fundamental transformation relating to the role and perception of information technology – changing from a focus on technology to the services it can enable instead.
As Logicalis Group CTO, Chris Gabriel, sees it, there is no turning back from this irresistible service-driven trend.
“I’ve not met a CIO anywhere in the world who is not trying to move to this new services-based world,” Gabriel told a recent analysts meeting. “They’re trying to be more effective, they’re thinking about services and they want to become a service provider, rather than being the IT department with a white board and a project plan.
“What’s interesting is that all the different technologies that we have to play with, are also following this (services-based) model.”
He said the game now is about effectiveness, it’s about turning IT into an effective delivery machine for its organisation, whether it delivers internal services, whether it delivers services from partners or whether it grabs those services from the cloud.
Gabriel said that the world is now shifting beyond proven technologies, such as virtualisation, storage, servers and networks, remote working, video conferencing, data management and ITSM.
“Virtualisation for the data centre, whilst it’s absolutely important to us – and there’s lots and lots of customers who are still in the virtualisation journey – that really is an efficiency and a technology conversation,” he said. “If a customer is looking to virtualise, what they are basically trying to do is to do more with less in most cases. Yes, they’re trying to be faster, more agile, because they can provision virtual machines more quickly, but really they are consolidating their technology around vitualisation. “
The focus is currently on present technologies such as private cloud, convergence infrastructure, Mobility & BYOD, social collaboration, Xaas (everything as a service) and Big Data analytics.
“Where most of my customers want to be in this present world, is private cloud and that is adding another layer on top of virtualisation,” Gabriel said.
The 21st century services-based focus is now starting to encompass emerging technologies such as self service, infrastructure consumption, software defined networks (SDN), bring your own (Wi-Fi) access (BYOA), Hybrid IT and IT automation. These are the key emerging systems in the new world of the Service Defined Enterprise (SDx) which is a key driver for Logicalis.
Gabriel told the analysts that services are the key conversation in what he described as “a triple-play, services-driven, transformation journey” whether that be delivering a new data centre with lots of products inside that service, or whether that be all the way through to cloud and consumption platforms.
This triple-play transformation involves:
The Logicalis Group CTO said the conversations he has with CIOs are now really about these three transforming journeys which is a change from the recent past.
“It’s from them thinking of themselves as the ‘guardians of efficiency’ to really seeing themselves as ‘proponents of efficacy’,” Gabriel said. “It’s about effective delivery of internal services to their customers. We see them moving from ‘technology-based, to services – based. This is not about forgetting technology, but treating technology in a different way.”
“They are going to treat their own internal technology decisions now as services decisions.
“When they build a new data centre or put in a new network, they will understand how they can drive that investment internally as a service offering, not as a technology platform. They are going to stop thinking of themselves as being the IT department and start thinking of themselves as being the internal service provider for their users.”
To find out more about SDE, read our latest whitepaper on the topic.